Returns, Refunds & Feedback at Barkingside Flowers
Our Fresh Flower Guarantee
At Barkingside Flowers, we take immense pride in being the trusted local florist for Barkingside households and businesses. We go the extra mile to source the freshest flowers so that every bouquet delivered arrives in pristine condition. Our fresh flowers guarantee ensures a minimum freshness window, meaning you or your recipient can enjoy beautiful, vibrant blooms for days to come.
Damaged-on-Arrival Policy
We carefully package and deliver each floral arrangement, but on rare occasions, flowers may arrive damaged or not as expected. If your order is damaged on arrival, please notify us within 24 hours of receiving your flowers. To help us resolve the issue quickly, kindly retain the arrangement and its packaging, and provide photographs of the damage. Prompt notification allows us to assess the situation and take swift action to make it right.
Freshness Window Commitment
Every floral arrangement from Barkingside Flowers is crafted to look stunning on arrival and stay fresh for a minimum of 5 days with proper care. To ensure optimal enjoyment, we recommend following the included care instructions. If any blooms wilt or deteriorate significantly within this freshness window, and those flowers have been looked after as recommended, we are happy to resolve this as part of our guarantee.
Refunds and Replacements
Your satisfaction is our number one priority. If your flowers arrive damaged or fail to meet our freshness commitment, we offer two flexible options:
- Replacement: We will arrange for prompt delivery of a new bouquet or fresh blooms, free of charge, at the earliest possible date.
- Refund: If a replacement is not suitable, we will process a full or partial refund, depending on the issue. Refunds are processed via your original payment method and may take several working days to appear in your account.
To qualify for a refund or replacement, please contact us within 24 hours of delivery for damaged-on-arrival orders, or within the 5-day freshness window for quality concerns. Please provide your order details and clear photos to help us process your request smoothly.
How to Make a Complaint
Your experience matters to us. If you are unhappy with your flowers, our service, or any aspect of your order, please let us know as soon as possible. We recommend reaching out promptly with your order information and details of your concerns. Our team will listen carefully, investigate your complaint fully, and provide a resolution—whether that’s compensation, replacement, or another appropriate solution.
At Barkingside Flowers, we believe constructive feedback helps us serve our Barkingside community even better. Every complaint is taken seriously and treated with urgency and respect.
Trusted Local Florist in Barkingside
Barkingside Flowers is proud to be a locally owned florist serving homes and businesses throughout Barkingside and its nearby areas. Our commitment to superb flower freshness, honest policies, and caring customer service has made us a favourite local choice. Thank you for choosing and trusting Barkingside Flowers—we look forward to delighting you with every order.
